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Hotel Intelligence

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  • Posted on 23rd Sep, 2022 03:42 AM
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Management - Hotel Intelligence - Entrepreneur.com

This story appears in the October 1999 issue of Entrepreneur. Subscribe »

The your hotel collects about you is usuallyinconsequential: your favorite newspaper, your husband'sbirthday, your preference for an ocean-side room.

But put it all together, and the data creates a powerful guestprofile that allows the hotel to anticipate your needs."Guest-history systems are an integral component of almostevery management system," says Andrew P.G. Mace,principal hospitality consultant and vice president of TalusSolutions Inc., a revenue management service provider inAtlanta.

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