Simon Dolan first heard of Six Sigma in a 1994 book recountingchairman John F. Welch's revitalization of General Electric. Itsounded awesome--a quality measurement goal that allows just 3.4defects per million units. (For comparison, 99 percent accuracyallows for 10,000 failures per million.)
At the time, that quality level seemed almost unimaginable atDolan Industries Inc., a 41-person fastener manufacturing companyfounded by Dolan's father. But within a few years, afterstrenuous effort, the Clinton, Massachusetts, company begansuccessfully meeting the rigorous requirements of the ISO 9000quality standard, which is comparable to Six Sigma.
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