In the fast-paced world of travel agencies, New York City-basedSkyline International Travel was struggling to keep up. Saddledwith an outdated computer system that lacked networking, remoteaccess and Internet capabilities, employees were spendingvaluable time passing around floppy disks and waiting touse the fax machine.
With only four employees, Skyline was too small to justifyhiring a full-time information technology (IT) specialist, sopresident Vivian Rodrigues turned to Ramon Ray and his New YorkCity Family Computer Consulting Services to get the firm up tospeed. Ray, who had three years' experience working withsmall-business owners, engineered a solution for Skyline'scomputer shortfalls. He started by installing a peer-to-peernetwork to optimize information sharing among employees. SinceRodrigues does a great deal of business from his home officeand on the road, Ray equipped Rodrigues' PCs with ahigh-speed modem and remote access software, allowing him toaccess Skyline's LAN for timely information.An Internet connection, space on a server to build a Web siteand e-mail capability completed the job.
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