Jennifer Johnson knew she had a problem when she discovered thatsome of her 15 employees were taking their complaints to someoneother than her. "People were going to [a senior consultant atthe company] for the real scoop, as opposed to coming to me,"Johnson says. "I found it kind of troubling."
The 37-year-old founder of Johnson & Co., a 2-year-old SantaCruz, California, marketing consulting and media relations firm,was right about one thing: It's important for entrepreneurs tounderstand who is talking to whom, who is listening, and how mostof the information and influence really flows in your company. Nomatter what your organizational chart looks like, experts in anemerging discipline called social network analysis say allcompanies have hidden, shadow organizations where the real workgets done.
When Her Parents' Restaurant Burned Down, This First-Generation Founder's Hot Sauce Brand Rose From the Ashes to Take on Corporate Giants
Not Hitting Your Goals? Here's How to Know If You Should Change Tactics or Strategy.
You Can Generate Your Own Viral LinkedIn Post With This Hilarious Tool
This Couple Lost Everything When the Housing Market Crashed. But Manifesting 'Magic' Helped Them Launch a Metaphysical Brand With 10 Stores.
The Best Software Solutions and Tech Providers in the Franchising Industry
This 18-Year-Old Student Wanted a Better Way to Keep Track of His School Work. So He Built an App — and a Business.