Home / Customer Satisfaction

Creating a Refund Policy

Need a refund policy for your business? Here are some tips on how to improve customer satisfaction

Read more

Beyond Corporate Metrics: How to Build Client Satisfaction From the Ground Up

No matter how brilliant your product or service is, you simply won't see maximum growth and business performance if your customer support and client...

Read more

Effective Communication Guarantees Customer Satisfaction, Here's Why

Benjamin Berg and Dan Young believe that the importance of customer satisfaction cannot be emphasized enough

Read more

The Airlines and Hotels That Rank Highest for Customer Service

Which companies came out on top? Find out here.

Read more

What Your Writing Says About Your Personality

According to Watson the computer, anyway.

Read more

Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.

If you don't offend enough the first time, try, try again.

Read more

3 Ways Your Current Customers Can Help You Acquire New Ones

For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.

Read more

Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?

There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.

Read more

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.

Read more

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.

Read more

3 Sales Lessons from Eric Cantor

You won't go further if you forget the people who got you where you are.

Read more

3 Devices to Aid in Getting Your Bearings En Route to a New Venture

An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.

Read more

Cultivating the Right Attitude Turns Customers Into Followers

Putting the customer at the center of all you do is the cornerstone of succeeding at any business.

Read more

The Post-Pandemic Playbook for Small Businesses

While every small business is unique, there are a few common strategies they can count on in our post-pandemic world.

Read more

Chick-fil-A Beats Out Chipotle in Customer Satisfaction

Read more

How to Easily Measure Customer Satisfaction

Read more

Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order

Read more

Improve Your Great Idea by Listening to What Your Customers Tell You

Read more

Why Customers Are Unhappy With Anything Less Than a Perfect Match

Read more

Myntra Wakes Up to Reality, To Relaunch Its Website

Read more

Journeying With Your Customer

Read more

The 'F-Word' in B2B Relationships

Read more

The Key to a Happy, Healthy Relationship With Your Customers

Read more

5 Ways to Turn Your Company Culture Around

If your company is suffering from poor culture and disengaged employees, change the conversation. Here's how.

Read more

3 Ecommerce Companies Rocking Their Customer Service

Read more

How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Read more

You Can't Expand While Your House Is on Fire

Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.

Read more

4 Hospitality Trends Entrepreneurs Need To Follow

Read more