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Category: Customer Service

5 Tips for Building Strong Relationships With Clients

Forging solid business ties seems simple on the surface, but this requires time, effort and tact.

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Creating a Community with Relatability and Reliability

When it comes to addiction and mental health counseling, the responsibilities go far beyond running a successful business.

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Finding a Community Need and Creating the Solution

A great business idea solves a hole in the marketplace, creating something that solves a problem that no one had previously been able to solve. That...

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Creating an Out-of-This-World Experience

The Cell Theatre's Kira Simring and Jonah Levey explain how they operate a successful, creative space and showroom in New York City while staying...

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A Fitness Community Rooted in Experience and Education

Amanda Volker and Juan Martinez opened their own strength training gym and nutrition business with a focus on giving back to the military members and...

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Creating Consistency by Putting Employee Culture First

Aligned Modern Health's prescription for success helps businesses stay on top

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We Took a Tour of Samsung's Cool Tech-Infused Space in NYC

The company wants to use the location as a cultural hub complete with original programming and partnerships with local artists.

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What I Learned From Getting Ripped Off by a Bangkok Tailor

And four other business lessons I was reminded of after spending two weeks in southeast Asia.

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4 Lessons About Handling Stressed Customers That I Learned From Being a Mover

Calling certain service companies -- such as realtors or movers -- is essentially a cry for help in the midst of a stressful life event. How will...

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The 6 Keys to Quality Customer Service

There's no better way to grow your business than solid, reliable customer service.

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10 Essential Customer Service Tips To Make Your Business a Winner

Set yourself apart with great customer service.

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5 Things You Didn't Know About Ikea's Billionaire Founder

Ingvar Kamprad, the world's eighth richest person, died at 91 on Jan. 27.

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13 Secrets for Making Your Cleaning Business a Success

Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.

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9 Secrets to Having World-Class Customer Service

Hint: It starts with your people.

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How These 8 Female Founders Get Customers to Have Uncomfortable Conversations

Entrepreneurs in the sexual health space share how they get customers to open up.

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10 Successful People Share Their Strategies for Leading a Service-Based Business

52 experience-based strategies to help you.

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4 Proven Tips for Creating a Competitive Business Within a Crowded Niche

If your business doesn't stand out, you'll get lost in the noise of your industry.

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Using Reviews to Unlock Your Competitive Advantage

Jeff Toiste, author, consultant and trainer, shares ways that business owners can glean insights and learnings from their online reviews, as well as...

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Mastering the Art of Customer Service

Vadim Nayman, owner of Bagel Master, shares how he believes he can solve any problem without saying no to his customers. He also shares the inside...

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Consistency That Keeps Customers Coming Back

Brick 3 Pizza Owner Demetri shares the secret behind making food your customers want to eat 6 days a week and managing a staff that welcomes...

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Putting People First in Your Business

When Alissa Bayer first opened Milk + Honey in downtown Austin, TX, she set out to prove that you can take great care of your employees and still be...

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A Chance to Make it Right

Customer experiences aren't always going to be five-star, but it's what you do with those imperfect experiences that matters.

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Zomato Terminates Employee Who Told a Customer 'Hindi Is Our National Language'

The food delivery giant has issued an apology both in Hindi and Tamil. Requested customers not to #Reject_Zomato

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The Importance of Lifelong Learning

Tune in to hear from Josh Campbell, owner of multi-million dollar HVAC company, as he share what leadership means to him, and how developing that...

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How to Create Ecommerce Navigation That Increases Sales

When it comes to website design, navigation is often an afterthought, but it's actually beyond vital.

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Social Media is Here to Stay

Nestled in the crossroads of downtown Kansas City, Missouri, KC Wineworks is not your typical winery.

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6 Things Businesses Lose When They Can't See 100% of Customer Interactions

Gaps in understanding customer journeys could cost companies revenue, brand loyalty and customer happiness.

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How to Turn Your Biggest Detractor Into Your Biggest Brand Ambassador

A bad customer experience can be a chance to turn your harshest critic into your brand's biggest fan. Capitalize on the opportunity through stellar...

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